National Bank of Canada
Stéphanie Mercier CCXP is a seasoned professional in customer experience design and digital strategy, currently serving as a Senior CX Designer at Banque Nationale du Canada since November 2024. Previously, Stéphanie held the position of CX Digital Strategist at nventive from March 2022 to November 2024, and prior to that, served as Senior Manager of Customer Experience Strategy at Vidéotron from September 2017 to March 2022, where responsibilities included optimizing customer journeys and championing a customer-centric culture. Stéphanie's earlier roles include Product/User Interface Manager and Product Manager at Yellow Pages Canada, where expertise encompassed product design, lifecycle management, and operational efficiency. Stéphanie holds an MBA from École des sciences de la gestion (ESG UQAM) and has a bachelor's degree in literary studies from UQAM, complemented by a collegiate degree in advertising from La Cité collégiale.
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National Bank of Canada
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National Bank of Canada (the Bank) is an integrated group, which provides financial services to consumers, small- and medium-sized enterprises (SMEs) and large corporations in its domestic market and also offers specialized services internationally. The Bank's segments are Personal and Commercial, which includes the banking, financing and investing services offered to individuals and businesses, as well as insurance operations; Wealth Management, which consists of investment solutions, trust services, banking services, lending services and other wealth management solutions offered through internal and third-party distribution networks; Financial Markets, which includes banking services, investment banking services and financial solutions for institutional clients, and Other, which includes treasury operations, including the Bank's asset and liability management, liquidity management and funding operations; certain non-recurring items, and the unallocated portion of corporate units.