Stéphanie Mercier Ccxp

Stéphanie Mercier CCXP is a seasoned professional in customer experience design and digital strategy, currently serving as a Senior CX Designer at Banque Nationale du Canada since November 2024. Previously, Stéphanie held the position of CX Digital Strategist at nventive from March 2022 to November 2024, and prior to that, served as Senior Manager of Customer Experience Strategy at Vidéotron from September 2017 to March 2022, where responsibilities included optimizing customer journeys and championing a customer-centric culture. Stéphanie's earlier roles include Product/User Interface Manager and Product Manager at Yellow Pages Canada, where expertise encompassed product design, lifecycle management, and operational efficiency. Stéphanie holds an MBA from École des sciences de la gestion (ESG UQAM) and has a bachelor's degree in literary studies from UQAM, complemented by a collegiate degree in advertising from La Cité collégiale.