National Bank of Greece
Katerina Louka is an accomplished professional in the field of service delivery and language engineering with extensive experience across various organizations. Currently serving as a Service Delivery Manager for Contact Center Solutions at the National Bank of Greece since January 2018, Katerina previously held the position of Service Delivery Manager and Head of Product Development at VoiceWeb SA, where responsibilities included managing enterprise customer solutions, developing technical roadmaps, and leading European projects. Katerina's background includes roles at companies such as VoiceTrust and Nuance Communications, where expertise in user experience, solution design, and phonetics was developed. Katerina holds a Post Graduate degree in Computational Linguistics from Ludwig-Maximilians-Universität München and has contributed to various research projects and product developments within the language technology domain.
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National Bank of Greece
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National Bank of Greece SA is a Greece-based company, which provides a range of financial services. Its financial services include retail and commercial banking, asset management, brokerage, investment banking, insurance and real estate at a global level. The Group operates in Greece, Turkey, the United Kingdom, South East Europe (SEE) which includes Bulgaria, Romania, Albania, Serbia and Former Yugoslavian Republic of Macedonia (FYROM), Cyprus, Malta, Egypt and South Africa. The Bank operates through the following business segments: Retail Banking, Corporate and Investment Banking, Special Asset Unit (SAU), Global Markets and Asset Management, Insurance, International Banking Operations, Turkish Banking Operations, as well as Other that includes real estate management, hotel and warehousing businesses.