Joel Peppers is a Senior Desktop Support Engineer and IT Security Analyst at NBOME since August 2023, focusing on improving security posture and managing Active Directory. Previous roles include Desktop Support Specialist at AT&T, where Joel received the AT&T Connection Award for exceptional customer service, and Desktop Support Analyst at ZF Friedrichshafen, managing desktop service operations. Joel also served as a Windows 7 Migration Specialist for multiple organizations, successfully migrating users from Windows XP to Windows 7 and leading operational activities during team transitions. Joel's extensive experience in IT support is complemented by education from DeVry University and Western Governors University.