Jeff Kendall

Jeff Kendall has a wealth of experience in various leadership positions. Jeff has served as the Director of Customer Experience at the National Council of State Boards of Nursing, where they were responsible for improving customer service and implementing customer satisfaction surveys. Prior to that, they worked as the Director of Strategic Programs at Combined Insurance United States, overseeing enterprise-wide initiatives. Jeff also held the position of Director of Program Management & Quality at Guarantee Trust Life Insurance, where they led strategic initiatives and built a successful Project Management Office. Jeff Kendall has also worked at Hallmark Services Corporation as the Director of IT Operational Excellence and Director of Shared Services, driving change and increasing efficiency in various teams. Before that, they served as the Director of Process & Quality Management at Kantar Operations, where they focused on standardizing methodologies and improving quality. Earlier in their career, Jeff Kendall worked at CNA Insurance, starting as the Services and Operations Director and later becoming the Director of Information Technology. Jeff began their career at Liberty Mutual Insurance as a Manager.

Jeff Kendall's education history includes earning an MBA in Operations Management from the Quinlan School of Business at Loyola University Chicago in 2005. Prior to that, they earned a BS in Management from the Binghamton University School of Management, studying from 1979 to 1983.

In addition to their degree programs, Jeff Kendall also holds additional certifications. Jeff is ITIL Foundation Level Certified and a PRINCE2 Practitioner, though the institution where they obtained these certifications and the specific month and year of attainment are not provided.