Alycia Rodgers

Alycia Rodgers currently serves as Vice President of Customer Service Specialty Groups at National Debt Relief, LLC, since July 2024. Prior to this role, Alycia held several positions at Bank of America from August 2003 to July 2024, culminating as Senior Vice President and Group Operations Manager. In this capacity, Alycia excelled in enhancing client experience, building an outsourced Cash Vault Customer Service Model, and streamlining consumer complaints escalation processes. Alycia's leadership resulted in a fivefold team expansion to serve diverse banking needs and ensured national oversight relevant to vendor interactions and operational efficiency. Earlier roles at Bank of America included Vice President and Senior Operations Manager, where Alycia improved call center operations and consumer account collections, while mentoring emerging leaders and optimizing resources. Alycia holds a Bachelor of Science in Business Administration and Management from California State University - East Bay.