Program and Service Management

The Program and Service Management team at the National Domestic Violence Hotline oversees the development, implementation, and enhancement of services provided to those affected by relationship abuse. This team ensures that all support channels, including call, chat, and text, operate efficiently and effectively to deliver crisis intervention, guidance, and connections to vital safety resources. They also manage volunteer engagement, digital services, and client support, contribute to communication strategies, and work on educational campaigns to raise awareness about domestic violence and promote healthy relationships.