Nikki Lupien

Nikki Lupien is a seasoned UX research professional currently serving as a UX Research Manager at National Grid since August 2022, having previously held roles as Lead UX Researcher and Senior UX Researcher within the same organization. Prior experience includes working as a CX Strategist at Allstate from January 2022 to August 2022 and as a Senior UX Researcher and UX Researcher at Amica Insurance from April 2017 to January 2022. Nikki began a career in user experience as a Human Computer Interaction Research Assistant at ECSU from August 2016 to March 2017. Nikki holds a Bachelor's Degree in Business Information Systems from Eastern Connecticut State University, completed between 2015 and 2016.