William Leach has a diverse background in operations and process management, with extensive experience in various leadership roles across multiple organizations. At National Grid, William has held positions including Director of Process, Governance, and Records, Manager of Process and Performance, and Lead Project Manager. Prior experience includes serving as a Black Belt Designate at Staples and as Service Supervisor at Konecranes. William's career began at FedEx Express, where roles included Operations Manager, Customer Service Agent, and Team Leader. William holds a Bachelor's degree in Airport and Airline Management from Arizona State University, obtained between 2000 and 2004.