Gregg Moist

Gregg Moist has a diverse work experience spanning over two decades. Gregg'smost recent role is as the Customer Experience Director at NMS Labs, which they started in 2021. Prior to that, they worked as the Director of Customer Experience at Laerdal Medical from 2020 to 2021, where they implemented a global customer experience program and gathered customer feedback. From 2018 to 2020, they served as the Director of Customer Success and Manager of Customer Success at B-Line Medical, where they revamped the customer support function and restructured the Customer Support team. Before that, Moist worked as an Independent Consultant from 2017 to 2018, providing consultancy services. From 2016 to 2017, they were the Director of Customer Support and Services at Medecision, overseeing IT service management processes and leading the enterprise-wide rollout of Jira and Confluence. Prior to that, Moist held the position of Director of Customer Support and IT Operations at Office Practicum from 2012 to 2016, where they oversaw remediation of at-risk clients and built a robust talent pipeline. Gregg also served as the Board Chair at First State Montessori Academy from 2013 to 2015, assisting efforts to create a charter school based on the Montessori educational philosophy. Moist's earlier roles include Director of Global Client Support and Manager of Global Client Services at Elemica from 2008 to 2012, Implementation Manager and Implementation Engineer at Elemica from 2003 to 2008, and Consultant at CSC from 1999 to 2003, where they provided professional services for Fortune 500 companies and government agencies in software quality assurance and business process analysis.

Gregg Moist earned a Masters degree in Business Administration from Villanova University from 2003 to 2005. Prior to that, they completed their undergraduate studies at Penn State University, graduating with a BS in Management Science and Information Systems from 1986 to 1999. In terms of their early education, Gregg attended Kishacoquillas from 1980 to 1986, although no specific degree was obtained at that time. Alongside their formal education, Gregg has also obtained several certifications, including ACX Champion and Accredited Customer Experience Master from BP Group in February 2021, as well as ITIL Foundations from PEOPLECERT in August 2017. Gregg also holds a certification as a Dell Boomi Professional Developer from Dell Boomi, although the specific details of when and where it was obtained are not provided.