Jaap van Hoek

Jaap van Hoek serves as an HR-adviseur at De Nationale ombudsman since February 2016, focusing on assisting citizens with complaints and providing advice for improving governmental service delivery. Prior to this role, Jaap held the position of Senior HR-Adviseur at ICTU from February 2007 to February 2016, where responsibilities included advising and supporting management on HR policies. Jaap's earlier experience includes serving as an advisor at Kenniscentrum e-Overheid and working in various financial and administrative roles from 1985 to September 2006. Educational qualifications encompass a bachelor's degree in HRM from Rotterdam University of Applied Sciences, along with several accreditations and certifications in areas such as strategic personnel planning and coaching.