Emily Jones

Emily Jones is an experienced professional in customer research and analytics, currently serving as the Head of Customer Research and Analytics at Nationwide Building Society since January 2015. With a robust background in shaping customer strategy, Emily previously held roles including Senior Manager of Customer Strategy, Senior Proposition Manager, Business Manager, Lead Product Manager, Pricing Manager, and Senior Pricing Analyst. Prior experience includes working as an Analyst at The Higher Education Funding Council for England from June 2012 to January 2015. Emily holds a Master of Science (MSc) in Statistics from The University of Sheffield and a Bachelor's Degree in Mathematics from the University of the West of England.