Nationwide Building Society is a British mutual financial institution, the seventh largest cooperative financial institution and the largest building society in the world with over 15 million members. Its headquarters are in Swindon, England.

Nationwide is the result of over a hundred mergers, the most notable of which are its merger with Anglia Building Society in 1987 and Portman Building Society in 2007. It is now the second largest provider of household savings and mortgages in the UK and has a 7.7% market share of current accounts.


Finance

Nationwide Building Society

Debbie Crosbie

Luke Robertson

Chris Grant

Gavin S.

Catherine Kehoe

Stephen Noakes

Lynn McManus

Rachael Sinclair

Tom Riley

Suresh Viswanathan

Chris Rhodes

Mark Chapman

The Customer Experience Team at Nationwide Building Society focuses on enhancing the overall customer journey through innovative design and strategic insights. This multidisciplinary group collaborates on digital platforms, user experience design, and customer engagement initiatives to ensure that members receive seamless, user-friendly interactions across all services. They leverage data and research to inform improvements, enhance customer propositions, and drive satisfaction and loyalty within the organization’s robust financial offerings.

Customer Experience Team

Engineering Team

Operations Team

Leadership Team

Customer Experience Team

About

Team members

Other teams at Nationwide Building Society

Engineering Team

Operations Team

Leadership Team