Katelyn Milburn is a Senior Consultant in Marketing Operations at Nationwide, specializing in customer engagement and digital personalization strategies since January 2022. Previous experience includes significant roles at Nationwide Financial, where Katelyn served as a Senior Consultant and Consultant, focusing on omni-channel marketing initiatives and customer experience optimization. Earlier positions also involved marketing analytics and social media program development at Jefferson National, along with foundational roles at Kindred Healthcare and University of Louisville Athletics. Katelyn holds a degree from the University of Louisville and has cultivated expertise in marketing technologies such as CRM and Marketing Automation throughout a diverse career in the marketing field.