Pocky Kohsuwan

Pocky Kohsuwan is an experienced Information Technology professional with a strong background in customer service and technical support. Currently serving as an Information Technology Customer Service Technician at the Natural Resources Defense Council since January 2023, Pocky is responsible for first-tier support for computing and network issues, user account administration, and systems documentation. Previous roles include Technical Support Specialist at Platform Science, where Pocky assisted customers with technical issues, and Service Desk Engineer at Restoration Hardware Trading, focusing on user account creation and support. Pocky's experience also includes serving as an IT Associate at San Diego State University, providing desktop support, and as Assistant System Administrator at San Diego Miramar College. Pocky holds a Bachelor of Business Administration in Management Information Systems and Services from San Diego State University.