Michael Shepherd is a strategic leader with extensive experience in business transformation within personal, SME, commercial, and corporate banking. Michael served as a Senior Design Lead at RBS, where they designed operating models that translated strategy into actionable organizational structures. Currently, as the Business Model Transformation Lead at NatWest Group, Michael leads strategic transformation initiatives, articulating narratives to senior stakeholders and mentoring a team of experts. Michael’s prior roles include Senior Customer Experience Analyst and Customer Experience Manager at RBS, where they focused on customer-centric change. Michael holds a Bachelor of Science in Accounting and Computer Science from the University of Strathclyde.
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