Cassandra Tod

Cassandra Tod currently serves as the Vice President of Customer Success at Nauto, having previously held the same title at Klara, where significant achievements included improving gross retention from 75% to 93% and growing net retention to 103%. Cassandra's experience also encompasses leadership roles at MINDBODY, Reputation.com, SheKnows, G/O Digital, and FetchBack Inc., with a strong focus on enhancing customer success strategies, reducing churn, and building high-performing teams. With a Bachelor of Science in Business Administration from Northern Arizona University, Cassandra has developed a reputation for driving customer retention, implementing process efficiencies, and fostering team development across various organizations.