Gail Hannebohm is a seasoned travel industry professional with extensive experience in customer experience management and operational efficiency. Currently serving as Senior Manager at Navan since September 2021, Gail has successfully mentored and developed teams while setting clear expectations for agents. Prior to Navan, Gail held the position of Operations Supervisor at Gant Travel, where strategic initiatives were implemented to enhance operational efficiency and quality assurance. With a decade-long tenure at American Express, Gail excelled in various roles, utilizing Six Sigma methodology to drive service improvements and cost savings, including the development of a Global Travel Disruption Service Platform. Gail's career reflects a commitment to fostering strong team dynamics and delivering exceptional customer service through effective leadership and strategic planning. Education includes training from Travel Career Institute and Andale High School.
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