Louisia Grutus

Louisia Grutus is a skilled professional in customer success and account management, currently serving as a Commercial Account Manager at Navan since October 2024. Prior experience includes a role as Responsable de l’expérience client at Fondussimo, and as a Customer Service Representative at Cascades. Louisia has a solid background in customer success, with positions as Customer Success Manager Corporate at Swile and Senior/Customer Success Manager at Tiller. Early career roles include commercial assistant positions at DALTYS and Parnasse, as well as sales advisory roles at Tara Jarmon Officiel and Bon Marché. Louisia holds a Master's degree in Luxury Marketing from EIML Paris, completed in 2016.