Bill Hicks

Bill Hicks currently works at Naviant as a Managed Services Engineer and Senior Customer Success Specialist. In their role, Bill provides technical support and configuration services for OnBase, Brainware, and FlexiCapture solutions. Bill previously gained customer service experience as a Customer Success Specialist, balancing support cases and projects while communicating effectively with customers. During their internship, Bill focused on supporting OnBase customers and completed a capstone project using KnowledgeSync and custom SQL queries. Prior to Naviant, Bill worked as a Produce Associate at Heinen's Grocery Store. Bill holds a Bachelor of Science in Computer Science from Baldwin Wallace University and a High School Diploma from St. Edward High School.