Mark Austin

Mark Austin has a long and varied work history. From 2003 to 2019, they have held a number of positions with different employers. Theirearliest role was as a Ride Operations Team Leader & Skycoaster Site Controller with Cedar Fair Entertainment Company in 2003. Mark then moved to Walt Disney World in 2008, where they held three positions: Vacation Planner, Campus Representative and Monorail Pilot. In 2009, they were a Guest Services Team Leader with Cedar Fair Entertainment Company and in 2010, they were an In-Store Banker with US Banccorp. In 2013, they became a Customer Service Manager with OfficeMax, and in 2015 they were a Promotions Coordinator and Job Coach with Hard Rock Rocksino Northfield Park. In 2016, they were a Driver with Enterprise Holdings, and in 2018 they held two positions with the same company: Remarketing Lot Assistant and Hospitality Coordinator with Stan Hywet Hall & Gardens. Finally, from 2019 onwards, they have been a Technical Support Representative, Technical Support Representative II and Technical Support Representative III with Navigate360.

Mark Austin has a Bachelor of Business Administration (BBA) from Kent State University, which they obtained in 2009. Mark also holds an Associate of Arts (AA) from the same university. Additionally, they have obtained numerous certifications from institutions such as Ramsey Solutions and LinkedIn, including Project Management 101, Become a Customer Support Specialist, Organizational Learning and Development, Business Analysis Foundations, Customer Service Leadership, Strategic Agility, Become an Agile Project Manager, Business Financials Explained, Tactics for Learner Engagement, Becoming a Six Sigma Green Belt, Change Management Foundations, Lean Six Sigma: Analyze, Improve, and Control Tools, Lean Six Sigma: Define and Measure Tools, Operational Excellence Foundations, Reid Hoffman and Chris Yeh on Blitzscaling, Six Sigma Foundations, Six Sigma: Green Belt, Become a Customer Service Manager, Building Customer Loyalty, and Organizational Culture.