Alagappan Sudalaimuthu Lakshmanan

Alagappan Sudalaimuthu Lakshmanan is an experienced professional with a robust background in customer support and IT management, currently serving as Senior Manager Customer Support - APAC at Navis since June 2005. Responsibilities encompass customer management across multiple countries including India, Sri Lanka, and Australia, and overseeing support for both semi-automated and fully automated terminals. Alagappan has a proven track record in hiring and mentoring support engineers, driving metrics for customer satisfaction, and facilitating technical training. Previous roles include Manager of Customer Support and Escalation Engineer at Navis, and extensive experience at PSASICAL TERMINALS LIMITED, including heading the IT department. Educational qualifications include an M.A in History from Annamalai University and coursework towards an M.B.A in Systems.