Daisy Martinez is a seasoned professional with extensive experience in operational management and IT process automation. Currently serving as a Senior Manager at Navy Federal Credit Union since April 2011, Daisy oversees five teams within Service Operations, focusing on delivering high-quality automation solutions. Prior roles include Lead IT Process Automation and Senior Business Analyst at Women in Technology, as well as various positions at Kastle Systems, where Daisy developed technical expertise as a Software/Support Engineer and Computer Applications Programmer. Daisy's career began as a Loan Processor at First Virginia Mortgage Company. Daisy holds a Bachelor of Individualized Studies in Computer Information Technologies from George Mason University, completed between 1998 and 2003.