Kim Crow

Kim Crow has extensive experience in the banking sector, currently serving as the Manager of Mortgage Default Preforeclosure and QA at Navy Federal Credit Union since July 2018, following a role as Mortgage Collections Manager. Previous positions include Supervisor of Operational Risk and Senior Process Manager at Navy Federal Credit Union and Capital One Bank, where Kim utilized Six Sigma and LEAN methodologies to enhance processes and manage customer communications. Additionally, Kim held various management roles at Chevy Chase Bank, overseeing customer resolution functions and team training. Kim's career also includes a leadership role at Platinum Banking Specialists, delivering high-end service to premium customers. Kim attended Howard Community College from 1987 to 1990.