Megan Viljoen

Megan Viljoen is an accomplished professional with extensive experience in customer experience, business analysis, and community building. Currently serving as the Head of Customer Experience at Nawiri Group, Megan leads initiatives focused on delivering luxury African travel experiences while promoting social impact in East Africa. As the Founder of Renovating Moms, an online community of over 90,000 women, Megan fosters empowerment and connection in a traditionally male-dominated industry. Previous roles include strategic guidance as a Board Member of Khwela Womxn, independent consulting for Thrive, and various positions at Zoona, where Megan was instrumental in driving customer centricity and operational innovations. With a solid foundation in finance and business analysis from reputable institutions like the University of Cape Town and professional credentials from CXPA, Megan is dedicated to enhancing customer experiences and supporting women's advancement in the workplace.