Youssef Amir

Youssef Amir has worked in the customer operations industry since 2008. Youssef began their career at Vodafone as a Customer Operations Associate. In 2012, they moved to OSN as a Regional Sales Manager. In 2017, they joined Uber as a Customer Operations Team Leader. Currently, they are employed at Nawy as a Contact Center Operations Manager.

Youssef Amir has a Bachelor's degree in Business Administration and Management, General from Ain Shams University and a Bachelor's degree in business from the American University of Beirut. Youssef has also obtained numerous certifications from LinkedIn in 2020, such as Become a Manager, Building Resilience, Coaching and Developing Employees, Delegating Tasks, Improve Your Interoffice Politics Skills, Leading Productive Meetings, Onboarding New Hires as a Manager, Performance Management: Conducting Performance Reviews, Performance Management: Setting Goals and Managing Performance, Business Ethics, Business Math, Critical Thinking, Learning Data Science: Ask Great Questions, Making Quick Decisions, New Manager Foundations, Problem Solving Techniques, Transitioning from Individual Contributor to Manager, Unconscious Bias, and SQL Essential Training in 2019.