Catherine Neri

Catherine Neri currently serves as the Quality Manager at nazaríes intelligenia, overseeing Quality Assurance for a multi-site Customer Success team that provides services in five languages. Previously, Catherine held positions as a Technical Specialist at Transition and as a Quality Supervisor at Convergys, where responsibilities included supporting Quality Monitoring for multiple accounts and supervising Quality Evaluators. Catherine also worked as a Quality Representative at Convergys, evaluating calls based on client guidelines and managing Quality Call Recording Platforms. Early career experience includes working as a Technical Customer Care Representative at Convergys, troubleshooting DSL connections and providing strong customer service. Catherine holds a Bachelor of Science in Information Technology, Hardware and Networking from AMA University.