Audrey Quinn currently serves as a Solutions Lead at NBCUniversal, where responsibilities include overseeing requirements for the Foundations/ITSM ServiceNow workstream, acting as scrum master, and facilitating training for users. Prior experience includes over nine years at Corewell Health, where Audrey advanced to Lead Business System Analyst, managing major incident processes and contributing to ITSM implementation and integration projects. Previous roles include teaching at GRAND RAPIDS CREATIVE YOUTH CENTER and coordinating registrations at The Henry Ford, with early career experience as a Program Coordinator for the City of Auburn Hills. Audrey holds a Master of Arts in American Literature from the University of East Anglia, and a Bachelor of Arts in Literature from Oakland University, along with a certificate in Creative Writing.
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