Beyond20
Melissa Veraguth is an experienced ServiceNow Business Analyst with a background in government contracting, currently employed at Beyond20 since February 2023. In this role, Melissa utilizes ServiceNow and business intelligence tools to generate reports and visualizations for strategic decision-making. Previously, Melissa worked with Capgemini Government Solutions and IronArch Technology, enhancing ITIL practices and supporting Service Quality Management initiatives. Melissa's career began at Ashley Furniture Industries, where significant achievements included leading a Service Desk team and implementing process improvements, resulting in a notable reduction of active incidents. Melissa holds a Master's Degree in Management and Leadership from Western Governors University and a Bachelor's Degree in Technical Management from DeVry University, along with relevant associate degrees.
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Beyond20
Beyond20 is a transformation accelerator that combines IT professional development and software development with expert consulting to help our clients attain their most ambitious evolutionary goals. Our mission is to Change Work Life. Here are a few of the many ways we're unique: // We’re a ServiceNow Elite Partner with Certified Master Architects and Certified Technical Architects on staff // We have deep subject matter expertise in ITIL®, Agile, Scrum, DevOps, Cyber, Privacy, and Data Science // Several of our Senior Advisors co-authored the official ITIL 4 publication, “Digital and IT Strategy” // We are ISO 9001, 20000, and 27001 certified and CMMI Level 3 certified for both development and services // We’re an 8(a) woman-owned, minority-owned small business ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.