NBN
Bas Sulaiman is an experienced Operations Relationship Manager at nbn® Australia, having held various leadership roles since January 2016, including RSP Partner Relationship Lead and National Service Delivery Partner Manager. In the position of Service Delivery Partner Performance Lead, Bas Sulaiman focuses on identifying workflow improvements and analyzing operational trends within the Service Delivery Partner Work Management Centre. Previously, as Service Assurance Operations Lead, Bas Sulaiman led a team managing Tier 1 incidents across various NBN Co technologies, emphasizing team development and customer experience. Bas Sulaiman also redesigned service assurance processes as the Service Assurance Offshore Operations Lead to support the launch of an offshore operating center. Prior to nbn® Australia, Bas Sulaiman was a Network/VoIP Support Engineer at Comvergence, responsible for core network management and handling customer incidents. Bas Sulaiman holds a Bachelor of Telecommunication Engineering from Swinburne University of Technology.
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NBN
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NBN Co was established in 2009 to design, build and operate Australia’s wholesale broadband access network. Underpinned by a purpose to connect Australia and bridge the digital divide, nbn’s key objective is to ensure all Australians have access to fast broadband as soon as possible, at affordable prices, and at least cost.