Mark Bonorchis is an experienced Senior Product Manager currently with nbn® Australia, where the focus is on enhancing customer experience and refining the Customer Experience (CX) Strategy for residential services. Prior to this, Mark spent over 22 years at Optus in various leadership roles, including Associate Director of Managed Services and Associate Director of Fixed, where responsibilities included strategy development, product innovation, and portfolio management to drive market share growth. With a strong background in product lifecycle management and customer solutions, Mark has effectively contributed to high-profile technology projects and aligns product offerings with evolving industry needs. Education includes a Diploma in Management from the Australian Institute of Management and recent training in Scaled Agile methodologies.
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