Melissa Wright

Melissa Wright is an accomplished executive with extensive experience in customer experience transformation, strategic planning, and program management. Currently serving as Executive Manager of Partner Experience at nbn® Australia since April 2016, Melissa leads initiatives to enhance customer and retail service provider experiences. Prior roles include Senior Manager in Network Industry Development and Senior Program Manager in Strategic Planning and Programs at nbn® Australia, as well as Independent Management Consultant at VICTORIA LANE, where expertise spanned business strategy and transformation for startups and established companies. Previous positions at Australia Post involved managing national marketing strategies and client relationships within the Government and Enterprise Unit. Educational qualifications include a Master of Business Administration (MBA) from Victoria University and professional certifications in direct and digital marketing, as well as program management.