Shawn Lim

Shawn Lim is an experienced professional in sales and customer success, currently serving as a Sales Manager for Infrastructure Solutions at NCS Group since May 2023. Prior to this role, Shawn was the Head of Customer Success at Adventus, where significant achievements included a 0% churn rate, a 225% increase in Net Dollar Retention (NDR), and a Net Promoter Score (NPS) of 93%. Shawn has also held positions such as Senior Account Manager at KooBits and Key Account Manager at the Ministry of Defence of Singapore, where expertise in account management and customer relations was demonstrated. With a Bachelor of Arts in Psychology from Murdoch University, Shawn combines technical knowledge with strong interpersonal skills to drive customer satisfaction and service delivery.