NDIS Quality and Safeguards Commission
Anne-Marie Anthony has extensive experience in leadership roles within contact center environments. Currently serving as the Worker Screening Help Desk Team Lead at the NDIS Quality and Safeguards Commission since June 2019, Anne-Marie has effectively managed team operations and provided support to stakeholders. Prior to this role, Anne-Marie held the position of Contact Centre Team Leader at Brightstar Corp. from May 2009 to May 2019, where responsibilities included overseeing team performance and ensuring customer satisfaction.
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NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission (NDIS Commission) works with NDIS participants, NDIS providers and the community to uphold the rights of people with disability and build the capacity of providers to deliver safe and quality services and supports. The NDIS Commission will operate a new, nationally consistent system to safeguard the rights of NDIS participants, and will achieve this by working with people with disability, providers and the community. The NDIS Commission is responsible for: •registration and regulation of NDIS providers, including through the new NDIS Practice Standards and an NDIS Code of Conduct •compliance monitoring, investigation and enforcement action •responding to concerns, complaints and reportable incidents, including abuse and neglect of a person with disability •national oversight of behaviour support, including monitoring the use of restrictive practices within the NDIS with the aim of reducing and eliminating such practices •leading the work with states and territories to design and implement nationally consistent NDIS worker screening •facilitating information sharing arrangements with the National Disability Insurance Agency (NDIA), State and Territory and other Commonwealth regulatory bodies. The NDIS Commission commenced operations in New South Wales and South Australia on 1 July 2018 and commenced in all states and territories (except Western Australia) on 1 July 2019. It will be operational in all states and territories from 1 July 2020.