Tram Le is an experienced professional with a strong background in social work and complaints handling. Currently serving as a Senior Complaints Handling Officer at the NDIS Quality and Safeguards Commission since April 2021, Tram Le previously held the position of Complaints Handling Officer in the same organization. Prior to this, Tram Le was a Case Manager in the Australian Public Service from 2008 and worked as a Settlement Officer at Multicultural Australia from 2005 to 2008. Tram Le began the career as a Social Worker with the London Borough of Camden from 2003 to 2005. Tram Le holds a Bachelor of Social Work from The University of Queensland, obtained between 1998 and 2002, and is a graduate of Brisbane State High School.
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NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission (NDIS Commission) works with NDIS participants, NDIS providers and the community to uphold the rights of people with disability and build the capacity of providers to deliver safe and quality services and supports. The NDIS Commission will operate a new, nationally consistent system to safeguard the rights of NDIS participants, and will achieve this by working with people with disability, providers and the community. The NDIS Commission is responsible for: •registration and regulation of NDIS providers, including through the new NDIS Practice Standards and an NDIS Code of Conduct •compliance monitoring, investigation and enforcement action •responding to concerns, complaints and reportable incidents, including abuse and neglect of a person with disability •national oversight of behaviour support, including monitoring the use of restrictive practices within the NDIS with the aim of reducing and eliminating such practices •leading the work with states and territories to design and implement nationally consistent NDIS worker screening •facilitating information sharing arrangements with the National Disability Insurance Agency (NDIA), State and Territory and other Commonwealth regulatory bodies. The NDIS Commission commenced operations in New South Wales and South Australia on 1 July 2018 and commenced in all states and territories (except Western Australia) on 1 July 2019. It will be operational in all states and territories from 1 July 2020.