Nicole Potalivo

Nicole Potalivo began their work experience in 2007 as a Lead Best Buy Mobile Sales Consultant at Best Buy, where they provided unbiased information and services for major cell phone carriers. In 2014, they joined The Neat Company as a Lead Technical Support Representative and Technical Writer, troubleshooting various issues and handling escalations. Nicole later became a Customer Care Manager in 2018, responsible for managing support teams, improving customer experience, and maintaining support documentation. Currently, they hold the position of Customer Success Director at The Neat Company.

Nicole Potalivo completed their high school education from Pennsbury Highschool where they obtained their High School Diploma from 2006 to 2009. Following that, they pursued higher education at ITT Technical Institute Levittown from 2012 to 2014, earning an Associate's degree in Information Technology. Nicole'sfield of study throughout their education was primarily focused on Information Technology.