Matthew C Griffin

Matthew C Griffin is a seasoned professional with extensive experience in customer success and account management. Currently serving as the Director of Customer Success at Wise Systems, Inc., Matthew has led a team to achieve a 95% customer retention rate and implemented strategies that increased upsell opportunities by 50%. Previous roles include Strategic Account Manager and CS Team Lead at Wise Systems, where Matthew drove customer health initiatives and collaborated with product teams. At PCF, Matthew held various leadership positions, including Director of Final Mile Planning and Optimization, achieving significant operational efficiencies and revenue growth. Matthew's career also includes a focus on business development and technology solutions, with a strong emphasis on client satisfaction and strategic partnerships. Matthew holds an Associate of Science in Computer Applications from Northern Essex Community College.