Jonathan Haenen

Jonathan Haenen is an experienced executive with a strong background in digital transformation and client services, currently serving as Executive Head of Client Services and Digital at Nedbank since November 2017. In this role, Jonathan oversees product and client operations, focusing on elevating client experience and driving operational excellence. Jonathan has previously held positions as Chief Digital Officer for CIB and COO for Markets at Nedbank, where strategic initiatives and team building were key responsibilities. Prior experience includes managing high-impact projects as an Engagement Manager at McKinsey & Company, and serving as a Technology Consultant at IBM Global Business Services. Jonathan's educational background includes a PhD in Psychology from the University of Reading, a BA in Philosophy, and a BSc in Computer Science from the University of the Witwatersrand.