Helena Drahota

Helena Drahota is a seasoned IT professional with extensive experience in application support and systems administration. Currently serving as a Senior Application Support Analyst at Neilson Financial Services since December 2019, Helena previously held roles at Softcat plc, where responsibilities included providing first and second line support for over 1,200 users and managing various applications like Infor CRM and Microsoft Dynamics GP. Additional expertise includes writing and troubleshooting SQL scripts, incident resolution within SLAs, and performing user administration tasks. Helena also has a background in finance and administration, having worked as a Senior Accounts Payable Executive and in various administrative roles prior to transitioning into IT.