Brett Kay

Brett Kay is a Centralized Operations Analyst at Neo Financial since September 2022, where responsibilities include collaborating with leadership to enhance customer service through a new performance system, resulting in a notable increase in customer review ratings. Previous roles at Neo Financial also encompassed serving as a Customer Experience Team Lead, New Hire Onboarding Specialist, and Customer Service Specialist, where Brett focused on quality onboarding, effective communication, and client relationship management. Prior experience includes cabinet making at Olive Woodworking and Denca Cabinets, emphasizing productivity and client needs, as well as management at The Fox Inn, where Brett fostered a positive environment for clients. Brett holds a Bachelor of Arts in Philosophy from the University of Calgary.