Ryan Hurley

Ryan Hurley is an accomplished professional with extensive experience in customer service and collections management. Currently serving as the Collections Operations Manager at Neo Financial since February 2024, Ryan leads a team of Call Centre agents, focusing on performance monitoring and mentorship. Previous roles include Customer Experience Manager and Team Lead, where Ryan excelled in enhancing customer interactions and operational performance. With a background at ICBC spanning several positions including Financial Account Services Supervisor and Training Coordinator, Ryan has a proven track record in coaching, training, and addressing complex customer challenges. Earlier career experience at Shaw Communications and the City of Winnipeg further solidified leadership and support capabilities. Ryan holds a Bachelor of Arts in Psychology from the University of Manitoba and a certification from the Insurance Institute of Canada.