Alison Woodhouse

Alison Woodhouse currently serves as the Assistant Operations Manager for Credit, Collections & Account Investigation at Next, since May 2022, after holding the position of Head of Online & Home Complaints. Prior experience includes roles as Customer Service Manager and Team Manager at PPL PRS Ltd from March 2020 to May 2022. Alison's extensive career at E.ON from September 1991 to March 2019 featured various leadership roles, including Performance Manager for Residential Operations, where significant improvements in complaints resolution were achieved, and Service Delivery Manager for Change of Supplier, focusing on continuous improvement. Additionally, Alison managed large teams and developed new processes in response to customer feedback, demonstrating strong capabilities in performance management and operational change. Education was completed at Alderman Newtons Secondary School from 1986 to 1991.