JM

Julie M.

Client Success Operations Manager at neon one

Julie M. has over 20 years of work experience in a variety of roles. In 2021, they began working as Lead SMB Client Success Manager at Neon One, where they work with a cross-functional internal implementation team to onboard new customer success platform to scale meaningful client engagement, drive user adoption, and decrease time-to-value. Julie also works in Outbound Sales Development, creating an outbound lead generation process. From 2018 to 2021, Julie worked as a Business Development Representative at Wellen Capital, directing clients through the entire sales process from initial contact through presentations, negotiation, closing, and funding. From 2016 to 2018, they were a Real Estate Agent at Better Homes and Gardens Real Estate All Seasons and Keller Williams Realty Elite, producing leads and building a strong pool of clients. From 2013 to 2016, Julie served as an Executive Committee Member at United Way of Lane County, developing and adapting classroom-based training modules from the Consumer Financial Protection Bureau (CFPB) "Your Money, Your Goals" course materials. From 2005 to 2013, they were Vice President and Portfolio Manager for U. S. Bank and a Training Consultant (Contract) at Lane Transit District (LTD). From 2001 to 2005, Julie was a Training Design Specialist at PEMCO and a Technical Recruiter at Sakson & Taylor. From 1998 to 2000, they were a Training Specialist and National Recruiter at GE Capital.

Julie M. holds a Master of Arts in Education (MA Ed) from Antioch University Seattle and a Bachelor of Arts - BA from The Evergreen State College, both in the field of Cultural Studies. In 2013, they obtained a Certificate in Financial Planning from Boston University. Julie has also taken individual courses for professional and personal enrichment at UC Irvine. In addition, Julie has obtained a number of certifications from various institutions, including Miro essentials from Miro, Miro for UX: Brainstorming and Collaboration from LinkedIn, Visual Analytics with Tableau from Coursera, Essential Design Principles for Tableau from Coursera, Fundamentals of Visualization with Tableau from Coursera, Agile Marketing Foundations from LinkedIn, Real Estate Salesperson from the State of Minnesota, Associate in Personal Insurance (API) from The Institutes, Associate in Insurance Services (AIS) from The Institutes, and Certificate in General Insurance from The Institutes.

Links

Previous companies

PEMCO logo
Lane Transit District logo

Timeline

  • Client Success Operations Manager

    November, 2021 - present

  • Outbound Sales Development

    February, 2021