Françoise Baumans

Françoise Baumans has extensive experience in customer experience and marketing intelligence across various industries, currently serving as the Customer Feedback Manager for Nestlé Nespresso SA since June 2016. Previously, Françoise held multiple roles at Essent.be, including Business & Marketing Intelligence Manager and Head of Marketing & Market Intelligence for B2B, demonstrating a strong capacity for strategic oversight and cross-departmental collaboration. Earlier positions at Sara Lee International and Unilever displayed success in key account management, focusing on negotiations and promotional planning. Françoise holds degrees in Commercial Engineering from the University of Liège and participates in executive education programs at institutions including the London Business School and Solvay Brussels School of Economics and Management.