Monica Pellegrini

Monica Pellegrini is the Customer Care and Service Director at Nestlé Nespresso SA since March 2008, overseeing the entire Supply Chain function and Customer Relationship Center, leading a team of 50 and managing omnichannel service initiatives to enhance customer satisfaction. Previous roles at Nespresso included Supply Chain Director, Finished Goods Logistic Manager, Warehousing Team Leader, Logistic Coordinator, and Supply Chain Specialist, where responsibilities encompassed budget management, logistics and transport oversight, project management for logistics operations, and coordination of green coffee supply. Prior experience includes a position at CEVA Logistics focused on KPI analysis and business process reengineering. Monica Pellegrini holds degrees in Ingegneria Gestionale from Politecnico di Milano, completed in 2005 and 2007.