Simona Gaeta

Simona Gaeta is an experienced Community Relationship Manager at Nestlé Nespresso since October 2015, overseeing community management on platforms such as Facebook and Twitter while enhancing customer relations through the website chat feature and FAQ improvements. Prior roles include Customer Advisor at Nestlé Nespresso, where responsibilities encompassed handling client inquiries across multiple channels and managing complaints and orders. Previous experience includes positions at Habla World, as a Customer Relations Officer responsible for creating promotional content and client engagement, and Nigay SA as an Export Assistant focused on foreign orders and client relations. Simona's career began in customer service roles at Crédit Agricole, Imprimerie Forézienne, and Carrefour. Educational qualifications include a Master 2 in Langues et Gestion from Université Jean Moulin and a Master 1 from Bangor University, complemented by a Baccalauréat in Literature.