Desmond Douglas

Desmond Douglas is a seasoned IT executive with extensive experience in service delivery and operations management across various financial institutions. Currently serving as Senior IT Service Operations Manager at NEST - National Employment Savings Trust since July 2016, Desmond previously held roles such as Service Integration Manager at BT Pension Scheme Management and Administration and Service Delivery Manager RoW at Deutsche Pfandbriefbank AG, where strategic alignment of business and IT needs was achieved. Desmond's tenure at Hypo Real Estate Bank International included leadership positions that dramatically improved customer satisfaction and streamlined IT functions across multiple regions. Additionally, Desmond contributed to BNP Paribas Fauchier Partner Limited as IT Systems Manager, overseeing operational leadership and systems support for asset management. Education was completed at South East London School for Boys.