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Liisa Ropponen

Lead, Bulk Demurrage & Claims Management at Neste Oil Corporation

Liisa Ropponen has extensive experience in claims and demurrage management, currently serving as Lead of Bulk Demurrage & Claims Management at Neste since April 2016. At Neste, Liisa has successfully expanded team size by 60%, led a Salesforce ServiceCloud pilot project to enhance claims handling processes, and implemented continual improvement initiatives. Previous roles included Manager for both Bulk Demurrage and Claims & Demurrage, where Liisa focused on global claims prevention and handling. Earlier experience includes positions at Crystal Pool Oy as a Claims and Demurrage Analyst, at NAPA as a Data Analyst trainee, and at Luottokunta as a Customer Service Representative. Liisa holds an M.Sc. in Economics with a major in Logistics and has completed an AnalyticsPro training program.

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Neste Oil Corporation

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Neste Oyj is a Finland-based company engaged in the refining and marketing of petroleum and petroleum products. It has two business areas and four reporting segments.


Industries

Headquarters

Espoo, Finland

Employees

5,001-10,000

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