Diana Paulo

Diana Paulo is a seasoned professional with extensive experience in claims management and customer service within the hospitality and corporate sectors. Currently serving as an O2C Supervisor - Claims and Deductions at Nestlé since November 2019, Diana leads a team in achieving strategic objectives, ensuring compliance, and driving service improvement initiatives. Previous roles at Nestlé include Claims Management Team Lead, Senior Specialist, and Specialist, demonstrating a strong progression in responsibilities. Diana's career began in the hospitality industry at Martinhal Family Hotels & Resorts and Onyria, advancing through various front office positions. Diana holds a Master's degree and a Bachelor's degree in Landscape Architecture from Instituto Superior de Agronomia, along with a high school diploma in Arts from Colégio Amor de Deus.