Nel Herrera is an IT Vendor Manager with over 19 years of experience in the IT field, demonstrating a strong commitment to delivering high-quality IT services across Latin America. Since December 2021, Nel has served as the Information Technology Operations Lead at Nestlé, where they shape IT services for the Supply Chain & Procurement users community and oversee ITSM processes. Nel's previous roles include Service Desk Business Relationship Manager at Nestlé and various positions with IBM and Enterasys Networks, showcasing their expertise in ITSM processes and service delivery.
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