Charlotte Hurst

Charlotte Hurst serves as the Head of Customer Success: Retention & Growth at Netacea, where leadership focuses on enhancing customer satisfaction and fostering growth within the cyber industry. With a strategic approach, Charlotte's efforts have led to notable improvements in customer retention and satisfaction rates. Previous roles include Senior Enterprise Customer Success Manager and Software Customer Success Manager at Netacea, as well as Customer Success Executive at Connectd, a FinTech company. Charlotte's earlier career includes positions such as General Manager at HOB, Assistant Manager at Koda, and Customer Success Manager at RealSport101, a platform for sports and esports fans. Charlotte holds a degree from The University of Manchester.